Hyaluronic Acid Hydrating Serum

Returns Policy

PureCutis does not guarantee the protection of prices. Refunds or exchanges on purchased items are based on either the current lower price or the price at which the item was originally purchased. All returned items must include original packaging and boxes.

For defective items returned within 14 days, a refund will be issued based on the purchase invoice or its present value. Please note that shipping costs are non-refundable. Contacting our support staff in advance and including email communication will help speed up the process. Be sure to include a copy of the shipping bill.

Non-defective stock is exchangeable only. Customers are responsible for return shipping charges and a restocking fee. All non-defective returns must be in resalable condition. If the item is opened or used, a restocking fee of at least 30% will be applied.

Refunds & Return Policy

We want you to be completely satisfied with your purchase. If you need to return a product, please follow the guidelines below:

• Eligibility for Returns:
• Products must be returned within 14 days of receipt.
• Items should be unused, unopened, and in original packaging.
• Proof of purchase (order number or receipt) is required.
• Non-Returnable Items:
• Opened skincare and cosmetic products due to hygiene reasons.
• Gift cards and promotional items.
• Return Process:
• Contact customer service at Purecutis@gmail.com with order details and reason for return.
• Once approved, follow the return instructions provided.
• Securely pack the item and ship to the provided address.
• Return Shipping Costs:
• Customers are responsible for return shipping unless the item is damaged, defective, or incorrectly delivered.
• Refunds:
• Processed within 5–7 business days after receiving the item.
• Issued to the original payment method.
• Shipping charges are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at Purecutis@gmail.com and send the item to: Johar Town, Lahore.

Shipping

At PureCutis, we value your trust and strive to ensure your satisfaction with every purchase. Our Shipping Policy outlines procedures to provide a seamless shopping experience.

Processing Time:
Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.

Shipping Methods:
We offer standard and express shipping options. Charges are calculated at checkout based on your location and selected method.

Delivery Time:
Standard shipping: 5–7 business days.
Express shipping: 2–4 business days.
(Delivery times may vary due to location or unforeseen delays.)

Tracking Your Order:
A tracking number will be sent via email once your order ships so you can monitor delivery status.

Privacy Policy

At PureCutis, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information.

Information We Collect:
- Personal details such as name, email address, shipping address, and payment information.
- Non-personal data like browser type, IP address, and site usage statistics.

How We Use Your Information:
- To process and fulfill your orders.
- To send updates, promotions, or special offers.
- To improve our website and customer service experience.

Protecting Your Information:
We use secure payment gateways and data encryption. Your information is never shared with third parties except as needed to process payments or deliver orders.

Your Rights:
You may request access to or corrections of your personal information anytime. To opt out of promotional emails, use the unsubscribe link in the email.