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Overview
PureCutis does not guarantee the protection of prices. Refund/exchanges on purchased items are based on its current lower price or the price at which it was purchased. All returned items must include its original packaging and boxes.
For defective items returned within 14 days, a refund will be issued based on a purchase invoice or its present value. Please note that there will be no refund on your shipping cost. Contacting our support staff in advance will be helpful. Including email communication with support staff will also speed up the process.
Please include a copy of the shipping bill.
However, non-defective stock is exchangeable only. You are also responsible for shipping charges and a restocking fee. All non-defective returns must be in resalable condition. If the item is opened or used, a restocking fee of at least 30% will be charged.
Refunds & Return Policy
We want you to be completely satisfied with your purchase. If you need to return a product, please follow the guidelines below:
Eligibility for Returns:
Products must be returned within 14 days of receipt.
Items should be unused, unopened, and in their original packaging.
Proof of purchase (order number or receipt) is required.
Non-Returnable Items:
Due to hygiene reasons, skincare and cosmetic products cannot be returned once opened.
Gift cards and promotional items are non-refundable.
Return Process:
Contact our customer service team at [Insert Contact Email] with your order details and reason for return.
Once your return request is approved, you will receive instructions for shipping the item back to us.
Pack the item securely and ship it to the provided address.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrectly delivered.
Refunds:
Approved returns will be processed within 5-7 business days of receiving the item.
Refunds will be issued to the original payment method.
Shipping charges are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Purecutis@gmail.com and send your item to: Johar Town Lahore
Shipping returns & Policy
At PureCutis, we value your trust and strive to ensure your satisfaction with every purchase. Our Shipping & Returns Policy outlines the procedures to provide you with a seamless shopping experience.
Shipping Policy
Processing Time:
Orders are typically processed within 1-2 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed the next business day.
Shipping Methods:
We offer standard and express shipping options to cater to your needs.
Shipping charges will be calculated at checkout based on your location and selected method.
Delivery Time:
Standard shipping: 5-7 business days.
Express shipping: 2-4 business days. (Delivery times may vary depending on your location and unforeseen circumstances such as weather or carrier delays.)
Tracking Your Order:
Once your order has been shipped, you will receive a tracking number via email to monitor its progress.
Privacy Policy
At PureCuts, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information.
Information We Collect
Personal details such as name, email address, shipping address, and payment information.
Non-personal data like browser type, IP address, and website usage statistics.
How We Use Your Information
To process and fulfill your orders.
To communicate updates, promotions, or special offers.
To improve our website and customer experience.
Protecting Your Information
We implement secure payment gateways and data encryption to safeguard your details.
Your information is never shared with third parties except as required to process payments or deliver your orders.
Your Rights
You may request access to your personal information or ask for corrections at any time.
To opt-out of promotional emails, follow the unsubscribe link in the email.
Local Address & Local Contact information or you need any Need help?
For any queries or assistance, feel free to contact us at:
Local Address: Johar Town, Lahore Local Contact Information: +92 301 2781 739 Need Help? Reach out to us at PureCutis@gmail.com
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